Areteem Course and Camp Program Refund Policies

For all programs, tuition is to be paid in full to complete your enrollment prior to participating.

Please see the Addendum at the bottom of the page for modifications of the general policy for specific programs.

Areteem Online Live Course Refund Policy

Note: Live Courses are considered classes with 10 or more meetings. For shorter workshops and prep courses see below.

If students wish to change a course based on difficulty level, families must contact student services at info@areteem.org within three (3) weeks following the first live class about transferring a student into another course or discuss options for giving credit, applying to other classes or programs, etc. Please include the student name and email used to register for the class as well as a phone number in your email. Each originally registered course may not be adjusted more than twice.
If students wish to drop from a course and receive a refund, families must contact student services using the Drop Course Form (available by clicking here) within 10 days of the first live class. This gives students time to attend the first two weekly live class sessions to make sure the class is a good fit. The refund amount will be the full course amount minus the portion of the sessions that the student has attended.
Students joining the course after it has started still have up to 10 days to drop and receive a refund, but are only allowed to view/download material and/or recorded video for up to 2 class sessions. The refund amount will be the full course amount minus the portion of the sessions that the student has attended or the recordings/materials viewed or downloaded.
No refund or credit can be requested after 10 days or if a student has viewed materials for more than 2 class sessions.
There is no refund or credit given for missed classes as missed classes can be made up by watching the class video recordings as well as asking questions in the Online Class Discussion Forum.
For refund purposes, year packets are considered a single course, and as such, no refunds are given 10 days after the first course in the bundle has started.
Areteem reserves the right to cancel a course at any time (due to low enrollment or any other unforeseen reason). In the result of a cancellation, students will be notified as soon as possible. Students in courses canceled before the start date are entitled to a full refund. In the extreme event that Areteem needs to cancel a course that has already started, students will receive a prorated refund.

Areteem Online Self-Paced Course Refund Policy

Note: Self-Paced Courses are considered classes with 10 or more video lectures or recordings. For shorter workshops and prep courses see below.

If students wish to change a course based on difficulty level, families must contact student services at info@areteem.org about transferring a student into another course or discuss options for giving credit, applying to other classes or programs, etc. Please include the student name and email used to register for the class as well as a phone number in your email. Each originally registered course may not be adjusted more than twice.
If students wish to drop from a course and receive a refund, families must contact student services using the Drop Course Form (available by clicking here) within 20 days of the date of purchase. In addition, students are only allowed to view/download material and/or recorded video for up to 2 class sessions. The refund amount will be the full course amount minus the portion of the videos/materials that are viewed/downloaded.
No refund or credit can be requested after 20 days or if a student has viewed material for more than 2 class sessions.
For refund purposes, year packets are considered a single course, and as such, no refunds are given after videos/materials of more than 2 class sessions are viewed or downloaded. Further, once students have viewed/downloaded materials from multiple courses, no refunds are given.

Math Zoom Club Refund Policy Addendum

Math Zoom Clubs are meant to be cooperative experiences with students working together.
We encourage students to commit to their club and for this reason we do not offer refunds for purchases made as part of a club.
We are committed to working with clubs to ensure the best quality for all of our courses and programs.

Areteem Summer and Winter Camp Programs Refund Policy

The $50 application fee is non-refundable.
Once a student is accepted to the camp and completes the full tuition payment:

If the student cancels enrollment 61 days before the program starts, the amount of the camp tuition, minus a $200 administrative fee, will be refunded.
For cancellation requests made between 30 and 60 days before the program starts, 50% of the tuition will be refunded.
No refund is available within 1 month of the program start date.

Areteem reserves the right to cancel a camp at any time (due to low enrollment or any other unforeseen reason). In the result of a cancellation, students will be notified as soon as possible. Students in camps canceled before the start date are entitled to a full refund. In the extreme event that Areteem needs to cancel a camp that has already started, students will receive a prorated refund.

Other Online or Onsite Live or Self-Paced Training Workshops and Programs

For training workshops and programs with 5 to 9 meetings, refunds are given according to the schedule below. See above for the refund policy for courses with 10 or more meetings.
1. If students wish to drop from a course and receive a refund, families must contact student services using the Drop Course Form (available by clicking here) within 10 days of the first live meeting or 10 days within date of purchase. In addition, students are only allowed to view/download material and/or recorded video for up to 1 class session. The refund amount will be the full course amount minus the portion of the sessions that the student has attended or the recordings/materials viewed or downloaded.
2. No refund or credit can be requested after 10 days or if a student has viewed material for more than 1 class session.
For training workshops and programs with 4 or fewer meetings no refunds are given for self-paced recordings. Refunds for live sessions are given according to the schedule below:
1. If the student cancels enrollment 31 days before the program starts, the amount of the tuition, minus a 20% administrative fee, will be refunded.
2. For cancellation requests made between 16 and 30 days before the program starts, 50% of the tuition will be refunded.
3. No refund is available within 15 days of the program start date.
Areteem reserves the right to cancel a live training workshop or program at any time (due to low enrollment or any other unforeseen reason). In the result of a cancellation, students will be notified as soon as possible and are entitled to a full refund.

Addendum for Specific Programs

2024 East Bay Day Camp: If Areteem decides the student's level is not a good fit for the camp, the full tuition minus a $50 application fee will be refunded. Otherwise, the student is considered accepted to the camp and refunds will follow the policy outlined above in the Areteem Summer and Winter Camp Programs Refund Policy section.

* Exceptions can be made for special situations (e.g. medical reasons) on a case-by-case basis at Areteem Institute’s discretion.

Last updated: November 13th, 2024